Privacy Policy

Effective Date: 19 February 2026

Spectrum Centre is committed to protecting your privacy and safeguarding your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) where applicable.

1. Who We Are

Spectrum Centre is a psychology practice providing assessment, diagnosis, and psychological treatment services. Services are delivered by registered Clinical Psychologists and Counselling Psychologists in accordance with the ethical and professional standards of the Health Professions Council of South Africa (HPCSA).

We specialise in adult Autism and ADHD assessment and long-term therapy. Services are provided in person at our practice in Randburg / Edenvale and virtually via Zoom, Google Meet, Teams or WhatsApp.

2. Information We Collect

We may collect and process the following categories of personal information:

Contact Information

  • Name and surname

  • Email address

  • Telephone number

Health and Special Category Data

  • Psychological assessment information

  • Clinical interview information

  • Questionnaire responses

  • Autism and ADHD screening results

  • Treatment and therapy information

  • Mental health history

Health-related information constitutes special category data under GDPR and sensitive personal information under POPIA.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

Appointment and Service Information

  • Booking details via our client portal (Zanda Health)

  • Communication records

  • Session notes and treatment plans

3. How We Collect Information

We collect personal information through:

  • Online screening questionnaires

  • Contact forms

  • Appointment bookings via our client portal

  • Newsletter subscriptions

  • Online support group registrations

  • Zoom, Google Meet, Teams and WhatsApp communications

  • Website cookies and analytics tools

  • Engagement with YouTube workshops

4. How We Use Your Information

We use personal information to:

  • Conduct psychological assessments

  • Provide diagnosis and treatment

  • Develop personalised treatment plans

  • Respond to enquiries

  • Manage bookings and appointments

  • Provide online support groups

  • Send newsletters and educational content

  • Improve our website and services

  • Comply with professional, ethical, and legal obligations

5. Legal Basis for Processing

Where applicable under GDPR, we process personal data on the following lawful bases:

  • Explicit consent, particularly for processing special category health data

  • Performance of a contract for psychological services

  • Compliance with legal and professional obligations

  • Provision of healthcare services by licensed professionals

  • Legitimate interests, where applicable and balanced against your rights

6. Professional Confidentiality

All clinical information disclosed during psychological assessment and therapy is treated as confidential and handled in accordance with professional ethical standards.

Information will only be disclosed:

  • Where required by law

  • Where necessary to prevent serious harm

  • With the client’s explicit consent

7. Third-Party Services

We use third-party service providers to operate aspects of our services, including:

  • Zanda Health for client portal and bookings

  • Zoom, Google Meet and Teams for virtual sessions

  • WhatsApp for communication

  • Google Analytics for website statistics

  • Meta (Facebook) for advertising

  • YouTube for educational workshops and information

  • Email marketing platforms for newsletters

These providers may process personal data in accordance with their own privacy policies.

We do not sell personal information.

8. Data Retention

Clinical records, including assessment data and therapy notes, are retained in accordance with applicable professional and regulatory standards, including HPCSA guidelines.

Retention periods may vary depending on legal, ethical, and clinical requirements.

Website analytics and marketing data are retained according to service provider settings.

9. International Data Transfers

As we serve clients worldwide, personal information may be processed or stored outside your country of residence. Where required, appropriate safeguards are implemented.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion where legally permissible

  • Withdraw consent

  • Object to certain processing

  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details below.

11. Cookies

Our website uses cookies for functionality, analytics, and marketing purposes. For detailed information, please refer to our Cookie Policy.

12. Email Communication

We use email to communicate regarding appointments, administrative matters, newsletters, and general enquiries.

While reasonable steps are taken to protect personal information, email communication may not always be secure. By choosing to communicate with us via email, you acknowledge this potential risk.

We recommend that highly sensitive or urgent clinical matters be discussed during scheduled sessions.

Newsletter communications are sent based on your consent. You may unsubscribe at any time using the unsubscribe link included in each email.

We do not sell or distribute email addresses to third parties for marketing purposes.

13. WhatsApp Communication

Spectrum Centre may use WhatsApp to communicate with clients regarding appointments, reminders, administrative matters, and invoices.

While WhatsApp provides end-to-end encryption, it is a third-party platform and not specifically designed for clinical record keeping. By choosing to communicate via WhatsApp, you acknowledge that electronic communication carries inherent privacy risks.

Sensitive clinical matters are encouraged to be discussed during scheduled sessions rather than via messaging platforms.

14. Administrative Access to Personal Information

Personal information may be accessed by authorised administrative personnel for the purpose of managing appointments, processing invoices, responding to enquiries, and supporting clinical services.

The Practice Manager and designated administrative staff, including reception personnel, may have access to relevant personal information strictly for operational purposes.

All staff members are bound by confidentiality obligations and are required to handle personal information in accordance with applicable data protection laws and professional ethical standards.

Access to clinical information is limited to what is necessary for administrative and operational functions.

15. Responsible Party

Spectrum Centre acts as the responsible party for personal information processed through this website and in the provision of psychological services.

We determine the purpose and means of processing personal information in accordance with applicable data protection laws.

For data protection enquiries, you may contact us using the contact details provided in this policy.

16. Financial Information and Invoices

We may process billing and payment information for the purpose of issuing invoices and managing payments.

Financial transactions may be processed through secure third-party payment or practice management platforms. Spectrum Centre does not store full credit card details on its website.

Payment and billing information is processed strictly for administrative and accounting purposes.

17. Access Controls and Data Protection Measures

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Access to personal information is restricted to authorised personnel, including psychologists, the Practice Manager, and designated administrative staff, strictly on a need-to-know basis for clinical and operational purposes.

All staff members are bound by confidentiality obligations and are required to handle personal information in accordance with professional ethical standards and applicable data protection laws.

18. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Spectrum Centre
hello@spectrumcentre.co.za
South Africa